Refund Policy

Text2Store Subscription comes with a 30-day money-back guarantee, on your first purchase and on every annual renewal. If it's not right for you, email us within 30 days of the charge and we'll refund you, no hard feelings.

30-day money-back guarantee

Request a refund within 30 days of any Text2Store Subscription charge (your first purchase or an annual renewal) and we'll give you your money back. Email hello@text2store.com with your order or receipt details.

How to request a refund

Email hello@text2store.com from the address you used to buy, or include your order/receipt number (from your purchase confirmation email). Please put "Refund request" in the subject line, and tell us briefly what didn't work for you. If something went wrong we'd genuinely like to fix it.

What's eligible

Your first Text2Store Subscription purchase is eligible for a full refund when requested within 30 days of purchase.
Each annual renewal charge is eligible for a full refund when requested within 30 days of that charge, for example if a renewal caught you by surprise.
Only the original purchaser can request a refund, for their own order.
The free version has no charge, so there is nothing to refund.

Because you can try the app's free preview on your own data before buying, we encourage you to confirm Text2Store works for you first, but the 30-day guarantee is there either way.

Fair use of the guarantee

The guarantee exists so you can make sure Text2Store works for your device and your data with nothing at risk. It isn't a free rental. If an account has already made full use of the product (for example, completed backups and exported conversations) and nothing went wrong with the software, we may decline a discretionary refund. This never limits your statutory rights (below), and it never applies when the app genuinely didn't work for you.

Cancelling your subscription

Cancelling and refunding are different things. Cancelling stops future renewal charges (do it anytime from the subscription-management link in your Paddle receipt or renewal emails, or by emailing us) and you keep your subscription until the end of the period you've already paid for. A refund reverses a charge you've already been billed, under the 30-day guarantee above. If you want both (a refund and no future charges), just say so in your email and we'll take care of it in one go.

How refunds are processed

Your purchase is handled by our reseller, Paddle (Paddle.com Market Limited), the Merchant of Record for your order. Approved refunds are issued by Paddle to your original payment method. Once approved, refunds are typically processed within a few business days, though it can take up to 5–10 business days for the funds to appear, depending on your bank or card issuer. Any taxes collected are refunded together with the purchase amount. You can also contact Paddle directly about a payment or refund using the details on your receipt.

After a refund

When your refund is issued, your subscription is cancelled, your Text2Store Subscription license is deactivated, and paid features are locked. Any archives or exports already saved on your computer remain yours and stay on your machine; a refund does not delete data you've already created.

Chargebacks

If you have any issue with a charge, please email us first; we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your license being deactivated.

Your statutory rights

This guarantee is offered in addition to, and does not limit, any refund or cancellation rights you may have under applicable consumer-protection law in your country or region. Where local law grants you stronger rights, those rights apply.

Contact

Aloha Gems LLC
Email: hello@text2store.com