Refund Policy

Text2Store comes with a 14-day money-back guarantee on your purchase. If it's not right for you, email us within 14 days of the charge and we'll refund you, no hard feelings. AI credits are consumable, so an unused pack can be returned, but credits you've already spent cannot. Bought in the Microsoft Store? Microsoft handles that refund; see below.

14-day money-back guarantee

Request a refund within 14 days of your Text2Store purchase and we'll give you your money back. Email hello@text2store.com with your order or receipt details.

Bought in the Microsoft Store?

Purchases made in the Microsoft Store, including AI credit packs bought there, are sold and refunded by Microsoft, so the guarantee above doesn't cover them and we can't issue those refunds. Ask Microsoft: start from your Microsoft account's order history, or contact Microsoft Support. Microsoft decides the refund. If you need help reaching them, email us. The rest of this page, apart from "After a refund", is about purchases on text2store.com.

How to request a refund

Email hello@text2store.com from the address you used to buy, or include your order/receipt number (from your purchase confirmation email). Please put "Refund request" in the subject line, and tell us briefly what didn't work for you. If something went wrong we'd genuinely like to fix it.

What's eligible

Your Text2Store purchase is eligible for a full refund when requested within 14 days of purchase.
AI credit packs are consumable. A pack you haven't spent any credits from is eligible for a full refund within 14 days of that charge. Once credits have been spent they can't be returned, because the AI work they paid for has already been done. Refunding a pack you bought on its own removes its credits from your account. If only the pack is refunded from an order that also bought Text2Store itself, we may remove its credits too. Either way, refunding a pack does not affect your licence, which keeps working.
Only the original purchaser can request a refund, for their own order.
The free version has no charge, so there is nothing to refund.

Because the free version runs on your own data (backing up and searching are free, and you can read and export the 3 most recent messages of every conversation), we encourage you to confirm Text2Store works for you first, but the 14-day guarantee is there either way.

Fair use of the guarantee

The guarantee exists so you can make sure Text2Store works for your device and your data with nothing at risk. It isn't a free rental. If an account has already made full use of the product (for example, completed backups and exported conversations) and nothing went wrong with the software, we may decline a discretionary refund. This never limits your statutory rights (below), and it never applies when the app genuinely didn't work for you.

How refunds are processed

Your purchase is handled by our reseller, Paddle (Paddle.com Market Limited), the Merchant of Record for your order. Approved refunds are issued by Paddle to your original payment method. Once approved, refunds are typically processed within a few business days, though it can take up to 5–10 business days for the funds to appear, depending on your bank or card issuer. Any taxes collected are refunded together with the purchase amount. You can also contact Paddle directly about a payment or refund using the details on your receipt.

After a refund

When a refund of your purchase is issued, your Text2Store licence is deactivated and paid features are locked. Refunding an AI credit pack leaves your licence alone, and removes the pack's credits as described under "What's eligible". If you refund the purchase itself while holding credits from a separately-bought pack, tell us and we will refund the unused packs too rather than leave you paying for credits you can no longer reach. Either way, any backups or exports already saved on your computer remain yours and stay on your machine; a refund does not delete data you've already created.

A Microsoft Store refund reaches Text2Store the next time it starts online on a PC with that Microsoft account (Windows can take a while to hear of it): paid features lock, the AI credits that came with the purchase are taken back, and on a Mac signed in with an email address you added, paid features lock at its next check too. A licence bought on text2store.com on the same account keeps working. If Microsoft refunds an AI credit pack, we may remove that pack's credits from your account.

Chargebacks

If you have any issue with a charge, please email us first; we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your license being deactivated.

Your statutory rights

This guarantee is offered in addition to, and does not limit, any refund or cancellation rights you may have under applicable consumer-protection law in your country or region. Where local law grants you stronger rights, those rights apply.

Contact

Aloha Gems LLC
Email: hello@text2store.com