Device not detected

Nine times out of ten it's the cable, the port, or the Trust prompt. Work down this list in order.

Text2Store waiting for a device, showing its built-in checklist: tap Trust on the device, use a data cable, plug in directly. — Text2Store shows this same checklist while it waits for a device to appear.

The checklist

Unlock the device. A locked iPhone can connect but often won't pair. Unlock it and keep the screen on for the first connection.
Use a data cable. Many charging cables carry power only and will never work. The cable that came with the device is the safe choice; if in doubt, try another cable before anything else.
Plug into the computer itself. Ports on hubs, monitors, and keyboards drop device connections. Use a port directly on the Mac or PC.
Watch for the Trust prompt. The device must trust this computer: unlock it, tap Trust, and enter the device passcode. Tapped "Don't Trust" by mistake, or no prompt at all? Unplug and plug back in; the device asks again.
Click Refresh. In Text2Store's top bar, Refresh rescans for connected devices.
Restart both. Restart the device and the computer; it resolves a surprising share of stubborn cases.
Windows: install or repair Apple's device support. The connection relies on Apple's device support software. Install the free Apple Devices app from the Microsoft Store (iTunes works too); if it's already installed, reinstalling it repairs the drivers. Then reconnect.
Mac: allow the accessory. If macOS asks whether to allow the accessory to connect, allow it. The prompt can hide behind other windows.

Still stuck?

Use Help → Report a Problem in the app, which pre-fills an email with your app version and the last error, or write to hello@text2store.com and describe what you see; we answer.